Refund & Return Policy

Quality Satisfaction Guarantee

At CarNova Accessories LLC, we understand that choosing the right flooring is a significant decision. We are committed to ensuring that every square inch of our carpet meets your home improvement needs. If you are not satisfied with your purchase, our returns policy is designed to be straightforward and fair.

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30-Day Return Window

We provide a 30-day window for returns on standard-sized carpets and flooring products purchased through comfortfloorcarpets.com.

Refund Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

• The product must be uninstalled, uncut, and in its original protective roll packaging.
• Return requests must be made within 30 days of the delivery date.
• Receipt or proof of purchase (Order Number) is mandatory.

Non-Refundable Specifics

The following items are excluded from our refund policy:

• Carpets that have been professionally installed, glued, or cut by the customer.
• Custom-cut orders (bespoke dimensions tailored to your specific room).
• Adhesives, underlays, or cleaning kits that have been opened.
• Items purchased during “Liquidation” or “Warehouse Clearance” sales.

How to Request a Refund

Please follow these steps to initiate a return:

Manufacturing Defects & Transit Damage

In the rare event of receiving a faulty product:

• Contact us within 7 days of arrival.
• Provide photographic evidence of the defect or damage to the packaging.
• We will arrange a professional courier collection at our expense and offer a full refund or exchange.

Refund Processing Times

Activity	Expected Duration
Request Approval	1-2 Business Days
Warehouse Inspection	3 Business Days
Bank Transaction	5-10 Business Days

Restocking Fees & Partial Refunds

A partial refund or restocking fee may apply if:

• The carpet is returned without the original heavy-duty protective wrap.
• The item is returned past the 30-day eligibility period.
• There are visible signs of dust, pet hair, or moisture from improper storage.

Cancellations & Exchanges

Cancellations: You may cancel your order for a full refund within 2 hours. After this time, if the carpet has already been cut from the master roll, a cutting fee may be deducted.

Exchanges: We do not offer direct exchanges for flooring. Please return your item for a refund and place a new order for the desired style or color.