Data Privacy & Protection Policy

Effective Date: March 2026

1. Our Privacy Pledge

At CarNova Accessories LLC, we recognize that your home’s privacy is as important as the flooring we provide. This policy details how we manage your information on comfortfloorcarpets.com and ensures our compliance with global data protection standards.

2. Categories of Information Collected

Information Provided by You:

  • Account Setup: Full name, verified email, and password.
  • Logistics Data: Specific shipping and billing addresses, site access instructions for heavy goods delivery, and contact phone numbers.
  • Bespoke Requirements: Specific room measurements or project notes provided through our inquiry forms.

Automatically Collected Information:

  • Technical Logs: IP address, device hardware model, and operating system.
  • Site Navigation: Clickstream data, product interest patterns (e.g., wool vs. synthetic carpets), and time spent on technical spec sheets.

3. Utilization of Collected Data

We utilize your data to facilitate a robust flooring experience:

  • Fulfilling orders and coordinating specialized freight for bulky items.
  • Communicating vital updates regarding dye-batch availability or delivery schedules.
  • Improving our product range based on popular carpet styles and textures.
  • Protecting against fraudulent transactions and maintaining site integrity.

4. Secure Payment Gateway

Transactions are secured using SSL encryption. We utilize professional payment gateways (such as Stripe) to process all payments. Your financial credentials are never stored on CarNova Accessories LLC’s internal servers.

5. Information Disclosure

We may share your data with trusted partners to facilitate our services:

  • Freight & Haulage: To ensure your carpet reaches your door.
  • Technical Support: Software providers that help us manage our inventory and customer relationships.
  • Legal Compliance: When required to comply with a subpoena or similar legal process.

6. Data Retention & Your Rights

We store your information for as long as your account remains active or as required by applicable tax and consumer laws. You have the right to request a copy of your data, ask for corrections, or request complete deletion from our systems.

7. Third-Party Tracking & Cookies

We use cookies to analyze web traffic and optimize your user experience. You can choose to disable cookies through your browser settings, though this may limit some website functionalities.

8. Security Measures

CarNova Accessories LLC implements rigorous administrative and technical safeguards designed to protect your data. However, please be aware that no method of transmission over the internet is absolute in its security.

Contact Information

For any inquiries regarding your data, please contact our administration:

CarNova Accessories LLC
921 Mountain Meadow Lane, Gillette, WY 82716-2460, Apartment B-102
Email: carpets@comfortfloorcarpets.com
Phone: +1 (973) 681-9162